Shortly, we were given this sad tray of fruit and water. They asked someone and said it would be delivered soon. I called the front desk and they had no idea what I was talking about. When we got to the room there was nothing there. I have been given bottles of champagne, wine (sometimes multiple bottles), cheese plates, cakes, and more for this amenity. The bottles were replenished daily.Īs part of the Hyatt Privé rate, a welcome amenity is included. A Nespresso machine and coffee were above the fridge.Īn ice bucket and bottles of water were next to the coffeemaker. There was no mini-bar (there is a CVS across the street) and the refrigerator was working fine. Here, you’ll find a small couch, TV, a few tables, and a cabinet with a refrigerator and coffee setup. The suite opens into a small living room. There are 354 rooms including 14 suites at the hotel. The hallways smell bad (like a faint mix of urine and trash) and are in need of refreshing. I like the art deco accents and enjoyed the pop art throughout. The lobby has plenty of seating, but it’s filled most of the day with people waiting for rooms. After a few minutes, she handed me my keys (since the mobile key option was not working) and I went to the suite. It seems management has trained the staff to say “no” to almost every request and to even try to deny benefits that are owed like the waived resort fees. I asked for a higher one and was told that they were booked. She assigned me the suite I booked on the eighth floor overlooking the street. I told her I saw every type of room and suite for sale and she said that was incorrect. I asked about an upgrade and she told me the hotel was completely booked. I asked for late checkout and she told me it was not an option. I knew I was receiving it as a Globalist and as part of my Hyatt Privé rate. The agent that checked me in, explained nothing. People were complaining to the other agent that it was after 4:00 PM and their rooms were not ready. I’m not sure why she was removing the sign, but I’m glad I caught it. As she was, I asked if that was the elite line and she said, “yes, you can come here if you are.” The rest of the guests in line groaned a little bit, but they had no status and this is a benefit that should be honored. The agent was just removing the sign that designated a separate elite line. When we arrived, there was one line for all guests. I had checked in online earlier in the day and was informed via chat that the room would not be ready until at least 4:00 PM. The crowd tends to skew a bit older, which is also nice if you’re looking to relax. The neighborhood has many other hotels but is so much quieter than South Beach proper. It took us five hours to get there and four hours to get home.Īs mentioned the hotel is located conveniently just a bit north of South Beach. We drove from Tampa as we wanted to have our car for the weekend. I loathe resort fees and this felt underhanded as Hyatt is clear that Globalists do not pay it on qualifying rates (which I booked). I had to argue with the front desk agent to get this waived as she told me first that Globalists don’t get it waived, then said she was told not to waive it, and then finally told me that she would waive it since I was so persistent. This should be waived for Globalists and all guests booking with points. The hotel charges a resort fee of $45 plus tax per day. A standard room costs between 17,000 and 23,000 points per night as Hyatt classifies this as a Category 5 property. If I wasn’t booking a Hyatt Privé rate, I could have redeemed points. I was hoping for an upgrade to a larger suite, but was informed the week before in an email that upgrades were not happening. This was annoying, but the hotel did not seem to be busy as every type of room and suite were open. The rate was over $200 cheaper per night for the same suite and we stayed three nights. I reached out to the agency, but unfortunately it was too late to change the reservation. I paid to book a suite directly and was surprised when I saw the rate drop two days before check-in. It’s up to the hotel to honor these and The Confidante did the least it could. With Hyatt Privé, I earn World of Hyatt points, credit for the nights, all of my Globalist benefits, as well as several additional benefits including all of those listed above (in theory). The guys who own this agency are great and very responsive. I booked a Hyatt Privé rate with Live Luxe Travel Co.
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